http://www.streamcore.com/fr/taxonomy/term/79/0 fr http://www.streamcore.com/fr/content/support-services <h3>SUPPORT ET MAINTENANCE</h3> <p align="justify">Streamcore a &eacute;labor&eacute; une offre compl&egrave;te de services de support technique et maintenance.</p> <p align="justify">Notre objectif : <strong>maintenir &agrave; leur niveau optimal les performances de vos solutions</strong> d'optimisation Streamcore, en fonction des &eacute;volutions technologiques et de vos besoins.</p> <p align="justify">Le support et la maintenance vous donnent acc&egrave;s aux derni&egrave;res <strong>mises &agrave; jour logicielles</strong> des produits Streamcore.</p> <div>&nbsp;</div> <ul> <li> <div align="justify">Support Avant-vente</div> <p align="justify">Pour toute demande de support Avant-Vente, merci de contacter Streamcore au 01 47 86 83 10 du lundi au vendredi de 9h &agrave; 18h sauf jours f&eacute;ri&eacute;s ou par e-mail &agrave; l'adresse : <a href="mailto:sales@streamcore.com" style="text-decoration: underline;" class="Style1">sales@streamcore.com</a>.</p> </li> <li> <div align="justify">Support Apr&egrave;s-Vente</div> <p align="justify">Les Partenaires Streamcore sont disponibles pour vous aider &agrave; tirer le meilleur parti d'un d&eacute;ploiement d'&eacute;quipements Streamcore.</p> <p align="justify">Pour toute demande de <strong>support Apr&egrave;s-Vente</strong>, merci de contacter notre <strong>partenaire Int&eacute;grateur</strong> qui vous a vendu le produit concern&eacute;. Conform&eacute;ment &agrave; nos conditions de garantie, ce partenaire est habilit&eacute; &agrave; d&eacute;livrer le <strong>premier niveau de support</strong> sur nos solutions.</p> <p align="justify">Le <strong>support de deuxi&egrave;me niveau</strong> est assur&eacute; par les <strong>&eacute;quipes Streamcore</strong>, uniquement pour les clients ayant la certification obtenue suite &agrave; la formation &laquo;&nbsp;Architecture et Solutions Streamcore&nbsp;&raquo;.</p> </li> </ul> <p align="justify">Pour plus d'informations sur nos programmes de support, maintenance, et formation, veuillez contacter votre interlocuteur commercial, ou directement par e-mail &agrave; l'adresse&nbsp;: <a href="mailto:sales@streamcore.com" style="text-decoration: underline;" class="Style1">sales@streamcore.com</a>.</p> Services Wed, 21 May 2008 15:17:25 +0200 admin 60 at http://www.streamcore.com http://www.streamcore.com/fr/node/46 <h3>EXTENSIVE SUPPORT &amp; MAINTENANCE SERVICES</h3> <p align="left">Streamcore has developed a comprehensive range of technical support and maintenance services.</p> <p align="left">Our goal is for your optimization solutions to continue delivering peak performance as your technology and needs change.</p> <p>Streamcore's support and maintenance services give you access to the latest software updates for Streamcore products.</p> <ul> <li><strong>PRE-SALES SUPPORT</strong><br />For all pre-Sales support requests, contact Streamcore's support team&nbsp;at <span class="skype_tb_injection" id="__skype_highlight_id" fn_index="0" info="Call +33147868310;0;+33147868310;0;" context="+33 (0)1 47 86 83 10" rtl="false" onmouseup="SetCallButtonPressed(this, 0,1)" onmousedown="SetCallButtonPressed(this, 1,1)" onmouseover="SetCallButton(this, 1,1);skype_active=CheckCallButton(this);" onmouseout="SetCallButton(this, 0,1);HideSkypeMenu();"><span class="skype_tb_injection_right" id="__skype_highlight_id_right" title="Call this phone number in France with Skype: +33147868310" onmouseover="SetCallButtonPart(this, 1)" onmouseout="SetCallButtonPart(this, 0)" onclick="javascript:doRunCMD(event, 'call','+33147868310');event.preventBubble();return false;"><span class="skype_tb_innerText" id="__skype_highlight_id_innerText">+33 (0)1 47 86 83 10 </span></span></span>(lines open between 9 am and 6 pm, Monday to Friday except bank-holidays) or by email at the following address: <a href="mailto:sales@streamcore.com">sales@streamcore.com</a>.</li> <li><strong>POST-SALES SUPPORT</strong><br />Streamcore's Partners are available to help you deploy Streamcore equipment to maximum effect. <br /><span>For any Post-Sales Support requests, please contact the <strong>Integrator partner</strong> that sold you the product. As stated in our warranty conditions, this partner is authorized to provide <span class="Style1"><strong>first-level support</strong></span> for our products.</span> <p><span><strong>Second level support</strong> will be provided by Streamcore's personnel exclusively to customers holding the certificate awarded upon completion of the &quot;<em>Streamcore System Architecture and Solutions</em>&quot; training course.</span></p></li> </ul> <p>For more information about our support, maintenance and training programs, please <strong>consult your dealer</strong> or <strong>contact Streamcore directly</strong> by email at :&nbsp;<a href="mailto:sales@streamcore.com">sales@streamcore.com</a>.</p> Services Tue, 20 May 2008 16:51:12 +0200 admin 46 at http://www.streamcore.com