BSM

Traditional IT Service Management solutions all provide Business Service Management (BSM): a strategy and an approach for linking key IT components to business goals. BSM enables the enterprise to understand and predict how technology impacts the business and how business impacts the IT infrastructure.

Streamcore solutions (Data Center, Internet and Branch Office) provide a very simple approach to BSM, when it comes to linking the business with the application and communications delivery over the WAN:

• Take advantage of the Smart Service Tree capabilities to group sites according to the IT and business organization
• Use powerful and flexible statistical data mining capabilities on categories to provide very high-level and summarized business-oriented information.
• Share BSM information about WAN infrastructure, application and VoIP performance with any business unit managers. With adaptive and automated tools all statistics stored on the centralized management can be displayed in a customized PDF report, sent on a regular basis via email, or displayed in a personalized Web portal with login/password
• Apply tailor-made application classification and analysis for each Business Unit
• Perform internal billing for IT Services over the WAN

In essence, turn complex technical information into simple summarized and easy-to-understand information for stakeholders.